Customer Service

Return Policy

We hope you are completely satisfied with your order. If for any reason you are dissatisfied with your purchase, simply return the unworn merchandise within thirty (30) days of the date of purchase for a refund. The following terms and conditions apply.

1. On the front of your sales receipt (enclosed with your purchase), please describe the reason for the return.

2. Pack and seal your return in the original package with the sales receipt.

3. Send the package prepaid to the address below.

Return Shipping Address:
BJ's Returns
7889 Clairemont Mesa Blvd
San Diego, CA 92111

Please note the following limitations and exclusions:

  • You must have a valid sales receipt in order to receive a refund.
  • Merchandise you return must be unwashed and unworn. If you are eligible for a refund, we will refund the price paid by you for the returned item.
  • Shipping and handling costs are nonrefundable unless we have sent the wrong item or the item sent is defective or damaged at the time you receive it.

Order Processing

  • If your items are in stock, your order will ship within 24 hours.
  • Weekend and holiday delivery is not available.
  • After you place an order on our site, you will receive an email confirmation. If you did not receive the email confirmation, please check your spam folder.
  • If any of your items are temporarily out of stock, you will be notified promptly by email and you will not be charged for that item until it is shipped.

Questions?

If you have any questions regarding your order or about a product, please email us directly at shop@bjsrestaurants.com. or call (866) 700-6025.